At Adoraa, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
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Personal Details: Name, phone number, email, billing & shipping address.
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Payment Information: Processed securely through third-party payment gateways. We do not store card or bank details.
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Device & Usage Data: IP address, browser type, device information, and interaction on the site.
2. How We Use Your Information
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To process and fulfill your order.
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To communicate order status and support queries.
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For internal analytics to improve our services.
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To comply with legal requirements.
3. Data Sharing & Security
We do not sell your personal information. Data may be shared with trusted third parties (like shipping providers and payment gateways) to fulfill your order. We implement appropriate security measures to protect your data.
4. Your Rights
You may request to access, update, or delete your personal data anytime by contacting us at contact@adoraa.com.
Refund & Return Policy
At Adoraa, your satisfaction is our priority. If you're not happy with your purchase, please review our refund and return guidelines below:
1. Return Eligibility
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Returns are accepted within 7 days of delivery.
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Item must be unused, in original condition, with all tags and packaging.
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Non-returnable items include: personal care products, innerwear, or custom-made items (if applicable).
2. Return Process
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Email us at contact@adoraa.com with your order ID, reason for return, and photos (if damaged/defective).
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Our team will guide you on the pickup or return shipping process.
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Return shipping cost will be borne by the customer unless the item is defective.
3. Refunds
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Once the returned item is received and inspected, we’ll notify you via email.
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Approved refunds will be processed to the original payment method within 7–10 business days.
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Shipping charges (if any) are non-refundable.
4. Order Cancellations
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You can cancel your order within 12 hours of placing it or before dispatch (whichever is earlier) by emailing us.
Contact Information
Adoraa
📍 Address: Noida, Sector 137, Uttar Pradesh – 201305
📞 Phone: +91 9599249636
📧 Email: Adoraa.luxe@gmail.com
